Case Studies

Case Studies

In case studies we have three main things they are ( Large Global Retailer – Hybris and Aptos OMS Integration, Large Global Retailer B2B Site, Payment Plug-ins and Quality Assurance Automation, Large Global Retailer – 24x7 Hybris Managed Services, Corporate Leadership Management Firm – ERP Integration & Case Study - Large TRANSPORTATION AUTHORITY ).

Large Global Retailer – Hybris and Aptos OMS Integration

Capo Solutions recognized strategic opportunities in the Hybris and Aptos OMS Integration project. The initiative aimed to enable an omni-channel experience, fostering seamless customer-brand connections. Process standardization and Change Management support ensured efficient business process rollout, while complex integrations addressed diverse backend systems and third-party services. Implementation excellence, transition planning for ongoing support, and leveraging the inherited code base reflected a holistic approach toward project success and long-term system optimization.

Capo Solutions orchestrated a streamlined engagement for the Hybris and Aptos OMS Integration. Our team seamlessly integrated SAP Hybris and Aptos EOM, utilizing IBM WTX for middleware, ensuring a robust and extensible architecture. Leveraging Hybris accelerator and plugins, we controlled scope for a punctual "go-live." Focused on enhancing the Omni-Channel experience, we redesigned purchase flows and optimized third-party integrations for diverse payment and fulfillment options. Additional customizations supported 'Made to Order' products. Conducting a digital readiness assessment, we identified and closed gaps through targeted workshops, ensuring a comprehensive understanding of project intricacies for a successful integration.

The implementation significantly reduced lost sales, enabling more efficient order fulfillment. Optimizations in inventory management enhanced operational efficiency and reduced discrepancies. Customers and associates experienced an improved, seamless interaction with the integrated systems. The project achieved higher levels of customer satisfaction, loyalty, and enhanced customer lifetime value (LTV). Furthermore, the integration contributed to increased traffic in stores and larger average basket sizes, fostering notable growth in sales demand. This comprehensive set of outcomes underscores the successful impact of the integration on operational efficiency, customer experience, and overall business performance.

Large Global Retailer - B2B Site, Payment Plug-ins & Quality Assurance Automation

Capo Solutions strategically envisioned the B2B Site, Payment Plug-ins & Quality Assurance Automation project to enhance lead generation and streamline payment processes. With a focus on redesigning the B2B website for the Special Markets division and integrating a Payment Plug-in, the plan also included automated Test Suite setup for agile feature set rollouts. Capo Solutions, with its top-tier resources, aimed for simultaneous project support, ensuring efficient and comprehensive delivery. This strategic approach highlighted opportunities to enhance lead generation, streamline payment processes, and boost testing capabilities for optimal project execution.

Capo Solutions spearheaded a groundbreaking engagement for the B2B Site, Payment Plug-ins & Quality Assurance Automation project. Our expertise came to the forefront as we crafted a unified site architecture for the B2B website, implemented seamlessly on the Hybris platform. This encompassed a strategic redesign, leveraging CMS plumbing and templates sourced from B2C eCommerce sites. Our commitment to excellence shone through by leveraging the inherent capabilities of the B2B Hybris accelerator and plugins, ensuring optimal performance. Integration efforts extended to third-party platforms, seamlessly weaving in Amplience for CMS and Attraqt for Product Browse and Search. We further enhanced the payment ecosystem by implementing a tailored Hybris plug-in, enabling diverse local methods for the APAC region through the INICIS gateway and processor. A robust End-to-End Test Automation regimen, focusing on rigorous regression testing, added the finishing touch to this comprehensive and successful engagement.

In parallel, Capo Solutions identified opportunities to redesign, implement, and launch the B2B site, incorporating a Payment Plug-in for seamless transactions. This strategic approach enabled localized payment methods and automated testing, ensuring agile rollouts and optimal resource utilization. The engagement showcased Capo Solutions' expertise in delivering transformative solutions tailored to client needs.

Large Global Retailer – 24x7 Hybris Managed Services

Capo Solutions identified a unique opportunity to address the needs of a large global retailer with 25+ localized ecommerce sites. The customer sought a robust and cost-effective solution to support and operate all global sites with high availability, reliability, and performance. Our proposed solution included 24/7 global support for Level 1 and Level 2 Monitoring, Triaging, and Resolution. Acknowledging the significance of annual Holiday Readiness testing, our approach encompassed meticulous planning and execution. Additionally, we facilitated a seamless transition by collaborating with the existing vendor providing similar services. Our engagement extended to comprehensive Program Management and Coordination with SAP and the Implementation team, ensuring a holistic and effective approach to address the customer's requirements.

Capo Solutions established a robust infrastructure and implemented a RACI framework for clear roles and responsibilities. Our 24x7 team ensured comprehensive coverage, while streamlined processes for builds, releases, QA, and adherence to SAP cloud service standards. We provided unwavering support to Implementation teams, covering source code management, development infrastructure, third-party communication, and triage. Our vigilant leadership ensured the adoption of best practices, fortifying the environment for successful 24x7 Hybris Managed Services.

Capo Solutions delivered impactful results, achieving a remarkable 99.99% availability. The implementation led to significant improvements in site performance and load times. Our approach ensured robust procedures and governance, fostering a stable and efficient operational environment. We successfully rolled out Agile processes, enhancing release management to balance business needs and risks effectively. The engagement resulted in substantial cost savings, optimizing both services and open source platforms for monitoring, management, and support. These outcomes not only validated our commitment to excellence but also demonstrated tangible benefits in terms of performance, efficiency, and cost-effectiveness.

Corporate Leadership Management Firm – ERP Integration

Capo Solutions identified a unique opportunity in partnering with a corporate leadership development firm offering talent and leadership management services across multiple countries. Recognizing the constraints posed by legacy technology and IT infrastructure, which could impede innovation and impact customer service and the firm's competitive edge, we proposed a solution to migrate to a digital environment. The firm aspired to optimize its technology environment to reduce costs, presenting a significant opportunity for transformation. The challenge lay in migrating the firm's critical domains—supply chain, finance, and HR—from legacy systems to the cloud. Our approach aimed to address these challenges and unlock the potential for enhanced efficiency, reduced costs, and improved competitiveness through digital innovation.

Capo Solutions initiated the engagement by conducting a comprehensive assessment, including a critical infrastructure audit, to understand the client's complex needs fully. Recognizing the challenges posed by legacy technology and fragmented systems, new migration strategies were developed to enhance agility in global operations. Migrating to the cloud proved transformative, allowing the company to shed the burden of outdated technology and operate with increased agility on a global scale. The migration effort included the meticulous task of moving and decommissioning five on-premises Oracle E-Business Suite instances within an 18-month timeframe. This intricate project demanded a high level of coordination with multiple teams across the organization's diverse environments. Our collaborative efforts ensured a seamless transition to the cloud, aligning with the client's strategic goals and paving the way for enhanced operational efficiency.

Capo Solutions' ERP integration for the Corporate Leadership Management Firm achieved remarkable outcomes. We significantly reduced IT costs, saving approximately $20 million over 5 years, while streamlining the server estate by about 50%. This strategic approach not only optimized financial resources but also improved operational efficiency, delivering a better user experience and enhanced overall system performance. These transformative results reflect our commitment to cost-effectiveness and operational excellence. The success of the ERP integration underscores our ability to drive substantial cost savings and operational efficiency. This achievement positions the Corporate Leadership Management Firm for sustained success in a streamlined and digitally optimized environment.